Refund policy
Last Updated: April 2, 2026
EANmatch is a digital service operated by Parify (VAT: DK-39223090).
At EANmatch, we provide digital data processing services that are executed instantly. Because system resources are consumed the moment a request is processed, the following refund policy applies:
1. Digital Credits are Non-Refundable
All credit purchases are final once they have been added to your account balance.
We do not offer refunds for:
- Unused Credits: Credits do not expire, but they cannot be converted back into cash or refunded.
- User Input Errors: Credits consumed due to incorrectly formatted EANs (e.g., invalid characters, spacing issues, or duplicates) are not eligible for refund.
By purchasing credits and having them added to your account, you acknowledge that the digital service has been fully performed and expressly waive your right of withdrawal under EU Directive 2011/83/EU.
2. Service Execution
- No Match Results: If an EAN returns a result such as "Not Found" or "Product Missing" from a marketplace (e.g., eMAG), this is considered a successfully executed request. No refunds are issued for such outcomes.
- System Errors: In the event of a verified technical failure on our side that prevents proper processing, affected credits will be restored to your account.
3. Abuse & Misuse
We reserve the right to deny refunds or revoke credits in cases of abuse, misuse of the service, or attempts to exploit the system.
4. Support Requests
If you believe a technical issue has occurred:
- Contact us at info@eanmatch.com
- Include your Order ID and relevant details (e.g., processing logs or screenshots)
- We will review your request within 2 business days